Privacy Policy

This Privacy Policy explains how OZM Wellness (“OZM Wellness”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use the OZM Wellness mobile application, related websites, and services (collectively, the “Services”).

By using OZM Wellness, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Who We Are

OZM Wellness is operated by Ozam Wellness.

Privacy contact: info@ozamwellness.com
Website: https://www.ozamwellness.com

2. Information We Collect

The information we collect depends on the features you use. We may collect the following categories of information where applicable.

Account and profile information

• Name or display name.
• Email address.
• Phone number.
• User ID or account identifier.
• Authentication information, such as one-time-password verification status or authentication tokens.
• Profile information you choose to provide.

Fitness and workout information

• Workout program selections and enrolled programs.
• Workout history and completion status.
• Exercise sets, repetitions, weights, rest periods, and workout duration.
• Program progress, training consistency, and related fitness activity recorded in the app.
• [ONLY IF COLLECTED: body measurements, weight, height, age, fitness goals, or similar wellness information]

Purchase and subscription information

If you purchase a program or subscription, payment processing may be handled by Apple, Google, or another payment provider. We may receive transaction identifiers, purchase status, product purchased, subscription status, and similar purchase-related information. We do not receive or store your full payment card number when payment is processed by a third-party payment provider.

Device, technical, and usage information

• Device type, operating system, app version, and language.
• IP address and approximate technical location derived from network information, where applicable.
• App interactions, screens viewed, feature usage, session information, and diagnostic events.
• Crash reports, performance information, and technical logs.
• Device or installation identifiers used for security, authentication, notifications, analytics, or service operation.

Notifications

If you enable push notifications, we may process a push notification token and related device information to deliver workout reminders, program updates, service messages, or other notifications you have enabled.

Photos, camera, microphone, location, or other device permissions

OZM Wellness will only access device permissions that are required for features you choose to use. [LIST ONLY THE PERMISSIONS YOUR RELEASE ACTUALLY REQUESTS, OR DELETE THIS PARAGRAPH IF NONE APPLY]. Where required by the platform or applicable law, we will request your permission before accessing such data.

3. How We Collect Information

• Directly from you when you create an account, update your profile, select a program, or record a workout.
• Automatically when you use the app, such as device, usage, diagnostic, and security information.
• From service providers that help us provide authentication, hosting, analytics, notifications, crash reporting, or payment processing.
• From Apple or Google where necessary to verify app purchases, subscriptions, or platform-related services.

4. How We Use Information

• Create, authenticate, and manage your OZM Wellness account.
• Provide workout programs and personalize your in-app training experience.
• Track workout completion, sets, repetitions, weights, rest periods, and program progress.
• Save and synchronize your activity across supported devices or sessions.
• Provide exercise demonstrations, equipment guidance, and other app content.
• Process and verify purchases or subscriptions.
• Send service-related notifications and reminders where enabled.
• Maintain app security, prevent abuse, and troubleshoot technical issues.
• Analyze app reliability and improve features, performance, and user experience.
• Respond to customer-support, privacy, and account-deletion requests.
• Comply with applicable legal, accounting, security, and regulatory obligations.

5. Fitness and Wellness Information

Information you enter about workouts, exercise performance, fitness goals, or related wellness activity is used to provide the training and progress features of OZM Wellness.

OZM Wellness is a fitness and wellness service and is not a substitute for professional medical advice, diagnosis, or treatment. If you have a medical condition or concerns about exercise, consult an appropriate healthcare professional before beginning or changing an exercise program.

We do not use fitness or wellness information for targeted advertising unless we clearly disclose that use and obtain any consent required by applicable law and platform policy.

6. How We Share Information

We do not sell your personal information. We may disclose information only as reasonably necessary to operate the Services, including to:

• Cloud and hosting providers that host our application, databases, media, or backend infrastructure.
• Authentication providers that help verify or secure user accounts.
• Analytics and crash-reporting providers used to understand app performance and diagnose errors.
• Notification providers used to deliver push notifications.
• Payment providers and app stores used to process or verify transactions.
• Professional advisers or authorities where disclosure is required to comply with law, enforce our rights, investigate fraud or security incidents, or protect users and the Services.

Third-party services used by OZM Wellness

Before publishing this policy, replace this paragraph with the exact services included in the production version of the app:

[EXAMPLE ONLY — CONFIRM AND EDIT: Firebase Authentication, Firebase Cloud Messaging, Firebase Crashlytics, Google Analytics for Firebase, cloud hosting/database provider, Apple App Store, Google Play Billing, payment gateway, video/content delivery provider.]

Third-party providers process information according to their own terms and privacy policies. We require providers acting on our behalf to handle information consistently with applicable privacy and security requirements.

7. Advertising and Tracking

[CHOOSE THE ACCURATE VERSION BEFORE PUBLISHING]

Option A — if the app has no advertising/tracking:
OZM Wellness does not use your personal information for third-party targeted advertising and does not sell personal information to advertising networks.

Option B — if advertising or cross-app/site tracking is used:
Replace this section with a complete description of the advertising/tracking technologies, data used, recipients, purposes, and consent/opt-out mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, maintain your account, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.

Account and workout information is generally retained while your account is active. When you request deletion of your account, we will delete or anonymize personal information associated with the account, subject to information we are required or permitted to retain for legitimate legal, security, fraud prevention, accounting, or regulatory purposes.

[INSERT ANY SPECIFIC RETENTION PERIODS THAT APPLY, FOR EXAMPLE BACKUP OR TRANSACTION RECORD RETENTION]

9. Account and Data Deletion

You may request deletion of your OZM Wellness account and associated personal data.

In the app, use: Profile → Settings → Delete Account [CONFIRM THIS EXACT PATH EXISTS BEFORE PUBLISHING].

You may also submit an account-deletion request through: https://www.ozamwellness.com/delete-account or contact us at info@ozamwellness.com.

When an account is deleted, we will delete or anonymize associated personal data unless retention is required or permitted for legal, fraud-prevention, security, accounting, dispute-resolution, or regulatory purposes. Information that has already been irreversibly anonymized may not be capable of being associated with your account.

10. Your Choices and Privacy Rights

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and personal data.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing where applicable.
• Request a copy or transfer of certain personal data where applicable.

You can also manage device permissions through your phone settings and notification preferences through the app or operating-system settings.

To submit a privacy request, contact info@ozamwellness.com. We may need to verify your identity before completing certain requests.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. These safeguards may include encrypted network transmission, access controls, authentication mechanisms, and restricted access to production systems.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. International Data Transfers

Our service providers or infrastructure may process information in countries other than the country in which you live. Where required, we take appropriate measures to protect personal information when it is transferred internationally in accordance with applicable law.

13. Children's Privacy

OZM Wellness is not intended for children under the minimum age permitted to independently use the service under applicable law, unless the app is specifically configured and offered for such users in compliance with applicable child-protection requirements.

[IMPORTANT: SET THE ACTUAL TARGET AGE / CHILDREN POLICY TO MATCH YOUR PLAY CONSOLE AND APP STORE AGE-RATING DECLARATIONS]

If we learn that we have collected personal information from a child in a manner that does not comply with applicable law, we will take appropriate steps to delete the information.

14. Third-Party Links and Content

The Services may contain links to third-party websites, services, or content. Their privacy practices are governed by their own privacy policies. We encourage you to review those policies before providing information to third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Services, our data practices, legal requirements, or platform policies. When we make changes, we will update the effective date shown at the top of this page and, where appropriate, provide additional notice in the app.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

OZM Wellness
Operated by: Ozam Wellness
Email: info@ozamwellness.com
Website: https://www.ozamwellness.com
Account deletion: https://www.ozamwellness.com/delete-account
Address: 2nd Floor, HiLITE Business Park, Thondayad Bypass, Thondayad, Kozhikode (Calicut), Kerala, 673016